FAQ's
How do I place an order?
How do I pay?
What is the difference between 50`s, 70’s 160`s and 12`s?
When can I expect delivery?
Can I speak to a person not a machine with my questions and queries?
What do the terms “Plug Bedding” and “Ready Plug Bedding” mean?
Why do I have to use Cookies
What Web Browsers can I view this website with?
Technical Issues?
How do I place an order?
Once you have chosen the product/s you wish to order simply click on “Add to my Basket” and then enter the quantity you require. Click “Add to my Basket” again to view all the items and quantities you are buying, then choose “Proceed to Checkout” and this will take you to the correct page to start entering your details for delivery and payment etc.
How do I pay?
Credit Card
You can pay by Credit or Debit Card, once you get to the Checkout, we take Credit Card numbers via Commidea who use SSL encryption to keep all your details safe.
Cheque or Postal Order
Alternatively you can simply print off your order by clicking the Print Copy icon once you have chosen “Pay by Cheque or Postal Order”. Then simply post the order and the payment to us at the address on our “Contact Us” page.
What is the difference between 160`s, 50`s, 70’s and 12`s?
A full explanation can be found in the "How to Grow your Plants" section on the left hand side of the page. The main difference is the size of the plant and root ball, 160`s will always need to be grown on before planting out in tubs, pots or borders. The 50`s and 70’s can usually be planted straight into tubs, pots and borders but can also be grown on first if preferred. The 12`s tend to be large plants that can go straight into tubs, pots or borders.
When can I expect delivery?
You can expect delivery on a weekday via Royal Mail. The delivery period for each product is quite broad, as we only send the plants out when they are ready for transportation and in the very best condition. The delivery period for each plant is detailed within the plants description.
Can I speak to a person not a machine with my questions and queries?
You can always telephone during usual business hours, 8am to 6pm on weekdays with any questions or queries you may have. You will always get to speak to someone, however at busy times or out of hours you may have to leave a message, please ensure that you leave your name, contact telephone number and a convenient time to call and we will return your call. See our “Contact Us" page for details.
What do the terms Mini Plug Plants, Garden Ready Plants and Jumbo Garden Ready Plants mean?
A full explanation can be found in the "Growing Guidelines" section on our “Site Map” page. "Mini Plug Plants" is a term used for small seedling plants that come in large numbers supplied in our unique trays and will need to be grown on. "Garden Ready Plants" is the term used for slightly larger seedling plants that also come in our unique trays but in smaller quantities and are ready to go straight into the garden. "Jumbo Garden Ready Plants" can be planted directly into the garden.
Why do I have to use Cookies?
In order to update the contents of your shopping basket the website uses a temporary ‘cookie’ file. You will need to enable ‘cookies’ in your web browser to shop. Our ‘cookie’ file is only stored for as long as your session is online, in other words, when you quit your web browser our ‘cookie’ file disappears.
What Web Browsers can I view this website with?
This website has been designed for use on and tested with many ‘standard compliant’ browsers on both PCs and MACs including Mozilla and Mozilla Firefox, Opera, Netscape7+, Safari and many others.
Important info for MAC users. If you experience problems viewing our website on your MAC using Internet Explorer, please try one of the following browsers: Safari, Opera or Firefox.
Technical Issues?
Having Problems? "Send us an Email" and we will try our best to assist you.
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